How to Build Trust in Hostile Environments

Building Trust in Hostile Environments

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A friend of mine, who works in a factory-type workplace, took it upon herself to be a little innovative. She realized that the 2-component job she was doing was inefficient. Everytime she attached the fabric to the frame of a piece of furniture she was making, she was losing time picking up and putting down different tools. So, she decided to batch her work. She’d build 10 items, then switch tools and continue the second component of the job. She shaved minutes off the process and felt very successful. Except, a company like this values automation, rule-following, and process over innovation and creativity. The floor supervisor walked by her station and immediately lost his mind on her. What was she thinking going outside of the confines of the pre-determined process? He went straight to his supervisor, who then reprimanded my friend. Finally, after lunch, the issue was brought up once more in front of the other employees, stating weakly that they didn’t want to “single anybody out.” Right…My friend felt the eyes of her disapproving coworkers watching her throughout the meeting and felt flushed with shame.

When we think of the way we deal with students and the manner in which they often deviate from the processes we establish in our classrooms, how do we respond? Does that response contribute to or sabotage an environment of trust and creativity?

Dr. Darryl Stickel is a consultant who works with world-renowned organizations to develop trust. In fact, his favourite work is building trust in hostile environments.

He outlined some key rules that any leader can use to foster a sense of trust and three key qualities that foster trustworthiness.

Every leader has three levers at their disposal that enable trust within the organization. Here are the qualities and the questions you can ask to evaluate whether you are using these qualities as effectively as possible:

  1. Ability – Are you capable in your job? Do people trust in your abilities to get the job done?
  2. Benevolence – Do you have people’s best interests in mind and do they believe it? Do you think about the needs of the people you serve or do you think first of advancing your own mission and goals?
  3. Integrity – Does your behaviour reflect the values you hold dear? Are your actions consistent with your beliefs? Do you follow through on your promises?

Trust is the willingness to make yourself vulnerable to another party when you could choose to do otherwise and when you cannot be certain that they will act in your best interests.

People often base trust off of the balance between perceived uncertainty (How likely am I to be harmed?) and perceived vulnerability (How badly will it hurt?). If you can decrease the risk in both of these areas for the people you serve, the higher the trust will be in your organization, school, or classroom.

When I think about my friend, her trust in the organization for which she works is rock bottom. How can you increase the trust people have in you? Start asking some of those important questions.

 

How to Recalibrate After a Crash

 

How to Recalibrate After a Crash.

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What do you do when you’ve hit rock bottom? Everyone goes through transformative, life-altering events that have the power to change the trajectory of your life forever. How you respond to the hardships is what determines your character. Whether you’ve suffered a loss, received a devastating diagnosis, experienced divorce, or gone through challenges that have pushed you to the brink of your sanity, we all need a roadmap to help us find our footing after a big crash.

I recently spoke to the amazing ultra-marathoner and pro-athlete, Janelle Morrison about her journey recovering from a car crash that left her body broken. By the way, she recovered to race again. She now has a newfound sense of self-compassion and a rejuvenated appreciation for life. She offered a simple approach that anyone can take when faced with difficult times and I wanted to share it with you.

Here are three questions to ask yourself that will transform your journey and help you to bounce forward, embracing the new you!

  1. What’s the opportunity within the challenge? Within every hardship is the opportunity for growth, self-learning, and transformation. The faster you are able to lean into the gifts of the experience, the less pain and resistance you’ll feel during the experience. Easy to say? Sure. Although it’s hard to practice this thinking, it truly is the key to freedom.
  2. So what, now what? What are you going to do now? What (micro) action can you take to propel yourself forward?
  3. Finally, ask yourself: Who am I? What do I need right now? You heart always knows. When you can quiet your thoughts and the “shoulds,” clarity comes more readily.

My hope is that you incorporate it within your work as an educator for your own benefit, but also for the benefit of your students.

 

 

E 61 – Tumbling into Success through Kindness and Faith (with Ruban Rebalkin)

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What do business and generosity have in common? How does someone grappling with their own mortality bounce forward stronger than ever, with a newfound understanding of what matters in life? How do we teach what truly matters to our own children through our honest modelling?

In this very special episode, you’ll meet Ruban Rebalkin, a loving father, husband and the Owner and operator of Tumblebums (a local toddler playcentre business that saved my sanity on numerous occasions when my two were little.

I invited Ruban onto KindSight 101 because his story of resilience, courage, and faith is inspiring to anyone-parents, teachers, humans alike. He overcame some of the most challenging circumstances when he was diagnosed with terminal cancer with a baby daughter, bounced forward, and continues on to pay-it-forward to the community through the work that he does serving families. He provides hope for those going through dark times and does it with grace and humour. This story has the power to shift a person’s perspective on what matters in life and the importance of generosity in creating community. You can learn more about Ruban by searching Tumblebums online. Hope you enjoy our conversation!

https://itunes.apple.com/ca/podcast/kindsight-101/id1412489005?mt=2

E 59 – Trauma, Meat Trays, and Bottom Hands Only

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If you want to make a big impact on those around you, to truly make positive change in your school, workplace, and community, check out this game-changing episode with the one and only, Dr. Jody Carrington!

In this episode, we talk about trauma, ways to connect with the kids in our lives, and some of the ways we can take care of ourselves along the way.

Jody is a passionate believer in the power of the relationship with the people
we love, lead, and teach. Her favorite thing on the planet to do is to speak with
educators – they have the power to change the trajectory of a life every single day.
It is time, she believes, that we need to start focusing less on Kids These Days, and
more on those of you who hold them. The core of everything she speaks and writes
about comes down to this: We are wired to do hard things. We can do those hard
things so much easier when we remember this: We are wired for connection.

Jody Carrington is a clinical psychologist, mom, wife, author, minor hockey coach, and game changer. She grew up in rural Alberta and was inspired by a teacher, way back when, to pursue a career in psychology. She received her undergraduate degree (with distinction) from the University of Alberta, and her Masters Degree and PhD from the University of Regina, in Saskatchewan, Canada.
After completing her residency in Nova Scotia, Canada, she spent ten years working at the Alberta Children’ Hospital on the Mental Health In- and Day Treatment Units in Calgary. After having an (impressive) three babies in two years, she and her (lucky) husband Aaron moved to rural Alberta, where they currently live. There she runs a small private practice, is growing her business of changing the world, and raising her sweet babes.

You can find her on social media by searching Dr. Jody Carrington (and join her on Facebook/Instagram Live on Sundays at 8pm CST) or at www.drjodycarrington.com

When You Lose Your Work…

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I’d like to wager that

every.

single.

person.

has likely experienced the bone-chill that accompanies the realization that the one thing into which you’ve been diligently pouring your blood, sweat, and tears…has vanished.

Forever.

Sometimes, all it takes is a single, fateful moment to undo hours, days, weeks, months, or even years of work, to delete precious and irreplaceable memories, or for achingly important items to go missing.

For example:

  • The near-complete set of report card comments you spend days crafting…poof.
  • Your computer crashes and important documents…gone.
  • The passport you need to board the plane back home… still sitting on the small round coffee table adjacent to the room service menu.
  • The one-of-a-kind baby photos you’ve been meaning to transfer from your phone to your computer…only a distant memory after a clumsy juggling act at your front door.

You get the picture…well, actually not any more.

Too soon?

In moments like those, my breath catches and my chest tightens, skin bristling with kinetic potential fueled by adrenaline. Frozen in time, I can sense the ever-quickening shallowness of my inhalations.

Have you ever mindfully noticed how your body reacts when it’s in panic mode?

It’s fascinatingly similar in likeness to your body being remotely occupied like a desktop computer by some tech assistant from a faraway land, who speaks an unrecognizable language, and keeps instructing you to do things you feel incapable of doing.

In other words, it’s easy to feel completely out of control.

In rapid succession, within the space of one week, three fairly-devastating events took place, delivering me to the very brink of my patience, and if I’m really honest, my sanity.

1. Just yesterday, while in the process of attempting to relocate and move my classroom resources after an extended parenthood leave, it dawned on me that due to a communication error more than 75% of my boxes had completely disappeared. Permanently. (Deep, deep freakin’ breath.)

2. Last week, after having had one of the most incredibly rewarding, gold-mine podcast interviews with a very VIP guest, my computer glitched, the software we were using to stage and record the call crashed unexpectedly and with it went the full hour-and-a-half interview. (Cue panicked hyperventilation.)

3. And, finally, yesterday morning, no sooner had the coffee touched my sleep-deprived lips, did I hear: “Moooooommmmmmyyy!”  To my horror, I discovered one of my blessed angels with ball-point-pen in hand and devious grin on face. There, laying face-up on our couch was the defaced page of Daniel Pink’s freshly-minted library-edition book I had meaning to dig into. (ARGH!!! Seriously, people?) The irony was not lost on me when upon closer inspection, the joyous scribbling had been contained to the opening page of the book, a quote:

 “Time isn’t the main thing. It’s the only thing.” -Miles Davis

 

Was it a sign? Perhaps. With the intention of purchasing the book, I ripped the page out with purpose, and taped the quote to my fridge. Thank you, Miles Davis for the timely reminder of what truly matters in this world.

Although I may have lost some really important, seemingly irreplaceable items in short succession, the really important things in life will always remain intact.

These moments provide opportunities for deep practice in patience, letting go of our attachment to things, forgiveness (of self and others), adaptability, or at the very least, resisting the temptation to unleash unrelenting fury on the world.

Nestled within the struggle of ‘opportunities’ is the ability to rebuild a foundation that is even stronger than before.

Epilogue:

  1. Due to the generous nature of my podcast guest (and some reconfiguring of technical equipment), I was able to reschedule and rerecord the interview. I’d like to say that it was even better than the first.
  2. Those lost boxes enable me to enter a more minimalist approach to teaching, one I had always been meaning to adopt, anyway. No day like the present, I guess.
  3. In a way, I’m grateful for the quote. It was worth the $30 to be reminded to stay present in the now. It’s all we really ever have.

 

E 35: But, I’m Not Indigenous: How to Explore Indigenous Ways of Learning, Authentically (with Adrienne Gear)

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With the advent of more ethically-conscious curricula that challenge the outdated colonialist outlook on history, educators are more responsible than ever for carefully and accurately talking about cultures and ways of knowing that may not be personally familiar to us. In light of the Canadian government’s reconciliation efforts with indigenous people, the way we teach has to reflect a more culturally conscious approach.

“But, I’m not indigenous,” many people say. “How do I teach about indigenous culture?”

In this conversation, you’ll learn specific lessons, books, and approaches to teaching indigenous ways of knowing in an authentic, integrated way. Hope you enjoy this short, illuminating mini-episode with my esteemed guest, Adrienne Gear. Be sure to check out her full-length treasure trove interviews (E #9 and #10)AdrienneGear_600x480-300x240

Adrienne Gear has been a teacher in the Vancouver School district in Canada for over 18 years working as a classroom teacher, ESL teacher, teacher librarian and District Literacy Mentor. Adrienne developed Reading Power almost 10 years ago and has been since working with teachers in many districts throughout the province presenting workshops, giving demonstration lessons and facilitating Reading Power leadership teams. She has also presented workshops in the United States.

She is the author of six bestselling books including, Reading Power and Writing Power, and has just completed her sixth book Powerful Understanding : Helping Students Explore, Question, and Transform Their Thinking about Themselves, Others, and the World. Find her online on her website  or on social media by searching Adrienne Gear.
For more information about her books, book lists, blog, resources and workshops visit her blog.

#24: The Trauma-Informed School Making Waves Across the World (with Mathew Portell)

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Have you ever wondered how to authentically hold space for students who have experienced adverse trauma, uphold a successful results-based academic program, and maintain your sanity? Well, you are in for a treat. My guest has been featured on a number of viral educational videos for the incredible work his school is doing to realize the trauma-informed schools movement. In this episode we discuss 7 keys to developing student leadership and agency, creative ways to reduce compassionate burnout in teachers, specific strategies for developing growth mindset in our students, and explore two proven transformational strategies for reaching at-risk students within your classroom. Please enjoy this conversation.

Mathew Portell has dedicated over a decade to education in his role as a teacher, instructional coach, teacher mentor, and school administrator. He is currently in his third year as principal of Fall-Hamilton Elementary, a nationally recognized innovative model school for trauma-informed school practices in Metro Nashville Public Schools. National Public Radio, Edutopia amongst other organizations have highlighted the school’s work.

In 2008, he combined his passion for literacy and cycling and founded the local double award winning non-profit Ride for Reading. The organization promotes literacy and healthy living through the distribution of more than 500,000 books via bicycle to underserved children. Portell also heads up Paradigm Shift Education which is focused on providing professional learning experience to assist in creating or cultivating a trauma informed school culture.

You can find him on social media by searching his name. For more information visit my website [smallactbigimpact.com][1] and search for episode #24.
[1]: http://smallactbigimpact.com

#23: How Kindness Softens Grief-How to Support Those Living Through Loss (Ben’s Bells with Jeannette Maré)

 

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Have you ever been face-to-face with someone who has experienced unimaginable heartbreak and been at a loss for words?

My guest’s personal insight into grief as a result of the sudden unexpected death of her 2 year old son will bring you to tears, inspire your soul, and provide you with tangible ways to meaningfully support parents, students, or colleagues who have experienced devastating loss.

Jeannette Maré is the founder and Executive Director of Ben’s Bells Project. Jeannette’s leadership has anchored the organization through remarkable growth, including the opening of four studios, collaborating with hundreds of local organizations and recruiting more than 25,000 annual volunteers. As part of her vision, Ben’s Bells has become nationally recognized and “kindness” is becoming part of the nation’s collective consciousness.Jeannette lives in Tucson and is grateful to have the opportunity to combine her two passions – teaching and community building – in her role with Ben’s Bells.

You can find her on social media @bensbells or on her website [www.bensbells.org][1]. For more information visit my website [smallactbigimpact.com][2] and search for episode #23.
[1]: http://bensbells.org
[2]: http://smallactbigimpact.com

#22: What Love Can Teach You About Learning: How to Get to Know Your Colleagues and Students Better (with Mandy Len Catron)

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Whether you want to create rapport with a new staff member, employee or student, this is a must listen episode for you! Get ready for deep dive into the topic of love, vulnerability, consent in the age of the “me too” movement and learning the practice of truly seeing one another.

My guest plunges into the story of how it took just 36 questions to fall in love with her now-husband and how the experience illuminates simple effective ways to create platonic rapport within schools amongst staff, parents, and students. Hope you enjoy this fun conversation.
You can find her on twitter, facebook and Instagram by searching Mandy Len Catron or on her website [mandylencatron.com][1]

Originally from Appalachian Virginia, Mandy Len Catron now lives in Vancouver, British Columbia. Her writing has appeared in the New York Times, the Washington Post, The Rumpus, and The Walrus, as well as literary journals and anthologies.

She writes about love and love stories at The Love Story Project, and she teaches English and creative writing at the University of British Columbia. Her article “To Fall in Love with Anyone, Do This” was one of the most po

 

Ep # 20 Hang Loos-Surviving a Public Lifestyle (with Casey-Jo Loos)

IMG_4240Have you ever wondered what an educator and a popular radio dj have in common? In this energizing episode, my guest and I explore how to survive a public lifestyle while living with anxiety and depression. We delve into the experience of battling with perfectionism, the pressure of conformity, vulnerability, and overcoming the desire to please the arm chair critics. Through her unique perspective, we learn profound insights will help you foster a culture of psychological safety and creativity within your classroom. Hope you enjoy!

Self-described as a “fruitloop in a bowl of cheerios” my guest Casey Jo Loos is the energetic and hilarious radio dj from Vancouver’s beloved 107.3 The Peak Radio Station. She has a passion for connection through media, radio & television, a former canucks tv host, ctv news community reporter and host, and much music VJ finalist. and teaches yoga and meditation on her downtime.

Find her @caseyjoloos on Instagram and facebook or on her website [caseyjoloos.com][1]. For more information visit my website [smallactbigimpact.com][2] and search for episode #20.