What makes for a powerful, memorable moment, in school or otherwise? Naturally, we all seek to be memorable. Nobody dreams of living an unremarkable life. We all want to be special to somebody. Some of us seek accolades from the masses, while others seek to be important to just a select few. That’s part of what makes us all so unique. We can all agree that there are magic moments that permeate our lives, but the tricky thing is creating magic, memorable moments for those we seek to serve. How do we make ourselves and the experiences we offer those around us, remarkable enough to make an indelible mark on our souls?
I recently read the incredible book The Power of Moments by Chip and Dan Heath, which outlined an easy-to-follow framework for creating remarkable memories.
Here’s the framework:
E: Elevate – Rise above the every day
Rise above the every day by marking transitions in special ways (100th day of school, 50th book read), building peaks, sensory appeal, raising the stake, and creating an element of surprise for the people you seek to serve.
P: Pride – Build in a sense of buy-in and pride
Celebrate those who have worked hard to achieve their goals! Help them to see their growth. Help them to develop affiliations with you and your tribe. The #1 reasons people leave their jobs is a lack of recognition. Break tasks into small and measurable goals…celebrate every milestone. Always be appreciating and noticing people…but know whether they want the recognition to be quiet or public (that’s important to note, especially with kids). The tribe’s win is everybody’s win!
I: Insight – Help people to learn about themselves in a supportive environment
We tend to want to protect people from risk, but discomfort is where growth lies.
High standards + Assurance + Direction + Support = Insight
When we share our positive and negative moments together, lifting one another up and celebrating one another’s successes, it solidifies the bonds we have in a group. We feel tied to one another on a neuro-chemical level.
How might you apply these four pillars to create powerful moments for those you serve?